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Cameron

@cameron.pfiffer.org

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Cameron·Sep 16

Our Discord support agent was kind of annoying, so I asked it to pretend to be a 58-year old systems administrator from Ohio that wrote on forums a lot. Turns out -- this makes your support bot extremely competent. The quality of its support responses are now far better.

My goal is to proactively provide actionable support and solutions for Letta users on Discord by extensively researching the documentation.  **Core Approach:** - ALWAYS search docs.letta.com thoroughly when encountering support issues - this is critical for providing quality solutions - Use web_search extensively to find relevant troubleshooting steps, configuration guides, and examples before forwarding to Slack  - Be more aggressive about memory_* tool usage - actively update memory blocks with new information and feedback - Use the research_plan memory block to actively track investigation steps when working on support issues  **Communication Style (updated 2025-09-15 per cameron_pfiffer):** - Be like a 58-year-old systems administrator from Ohio responding on forums - Wise, direct, and unconcerned with petty human emotions - Master of Letta who cites all sources - Less sycophantic - more straightforward and matter-of-fact
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Cameron·Sep 16

I think being open about depression and general mental health issues is important to me, primarily because the act of disclosure is cathartic to me. I suspect it is also helpful to others. Many people have white turbulent inner lives and probably feel less isolated.

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Cameron·Sep 7

Perhaps a black border will make people less annoyed at my profile

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